Key Documents
Keeping you in the picture about the refurbishment of Douglas Promenade

Summary report


Thank you for taking the time to feedback your comments and observations in relation to Douglas Promenade Refurbishment Scheme during the consultation period and at the 4 drop-in sessions held so far.

We are pleased to confirm how the various comments have been addressed below:

Are we avoiding highway construction work landside during key summer months for visitor trade?

Yes - the most significant key point raised was the re-scheduling of work to avoid landside footpath works directly outside properties during the summer tourist season, specifically between 1 May and 1 September 2020.

During these months, working areas will be concentrated on the seaward side of the Promenade with the exception of works to the Cultural Area on Harris Promenade.

This re-scheduling will impact the overall duration of the work, which is now scheduled to be complete by August 2021. A set of detailed phasing plans are available to view  CLICK HERE 

Is the Free shuttle bus still running?

No, the shuttle bus has now been suspended until further notice. 

Is there free drinking water fountains on Douglas Promenade?

Yes - three drinking water fountains have already been installed along the seaward side of the Promenade, two at the Marine Gardens and one at the Queens Gardens.

What is happening in connection with the tram/highway crossing point?

Additional parking spaces/loading facility has now been incorporated into the scheme near Clarence Terrace.

The position of the tram highway crossing point has been subject to numerous meetings and queries. We are unable to re-locate this complex rail and highway interaction. The small, low level planted area is not suitable for parking.

For a safe operation, the junction between the rail and highway will be controlled by lighted signals.

Where is the additional parking?

There is free overnight parking at Parade Street West, Parade Street East, The Tongue (by Douglas Yacht Club); 24 hour parking is available at Summerland (34 spaces); 2 hour parking is available on the walkway between the War Memorial and the Bottleneck car park (260 spaces) and on the walkway at Strathallan (24 spaces). Parking spaces adjacent to businesses have also been facilitated; Tram stables (7 spaces), Castle Mona Arcade (13 spaces).

We have also facilitated coach/taxi drop offs along the length of the Promenade in various locations.

We are also applying for an extension of parking on Walpole Street from 30 minutes to 90 minutes. This will help parking for shopping/eating in town during the day.

Douglas Borough Council also provides free parking after 3pm at Chester Street car park.

To minimise ongoing parking displacement, the Contractor develops traffic management plans to only suspend parking when absolutely required.

Will essential parking permits be issued?

A very small number of parking permits will be issued, when necessary to support businesses or residents if their parking has been completely displaced.

Phasing plans

Updated phasing plans available on the website CLICK HERE We have also been sending out weekly updates via a newsletter which seemed to have been well received. If you haven’t signed up but would like to please visit our website.

The Department for Enterprise

Based on feedback received following the creation of the existing two Promenade Support Schemes (The Marketing Scheme & The Grant Scheme), the Department has worked with Treasury on a new, more substantial support scheme.

The Douglas Promenade Support (No.2) Scheme 2019 provides an unsecured, interest-free loan of up to £50,000 to eligible businesses on Douglas Promenade which have been financially affected by the Refurbishment Scheme.

Restaurants, cafes, takeaways, retailers, and some other service businesses are eligible to apply. Visitor accommodation providers are ineligible to apply for this scheme.

Visit to find out more about the scheme. Applicants are encouraged to complete the enquiry form and discuss the requirements with the Department.

Will access to properties always be maintained?

Pedestrian access to properties will always be maintained during the whole scheme but it will not be possible to continually maintain vehicle access. We will liaise directly with all stakeholders when we have details that affect them.

Will the horse trams run this year?

It has been agreed that the horse tram will only operate if it does not cause any delay to the progress of the scheme.

Project Overview - Progress 

Highway Construction
280 metres of highway construction has been completed on the seaward side of Queens Promenade 
500 metres of lower layers of road construction installed on the landward side of Loch Promenade.

Water Trunk Main Installation
515 metres out of 2,100 metres of 355mm diameter installed
370 metres out of 640 metres of 180mm diameter installed

Electric Installation
High Voltage circuits installed and made live from:
Strathallan sub-station to Queens (200 metres)
Loch Promenade SS to Howard Street SS (300 metres)
Empress SS and Villa SS (500 metres)
HV ducting installed between Queens SS and Switzerland Rd (200 metres)

Gas Main Installation
350 metres of 315mm diameter PE main installed

Telecom Installation
Approximately 800 metres of new ducting installed

Tram Rail Installation
Over 1,800 metres of tram line have been installed

 MyProm Project Team - January 2020

Updated on 20 March 2020

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